Hold onto your hat because we're about to blow your mind with our digital banking overhaul! Our app and online banking are getting a glow up! This upgrade will update the look and feel and create an enhanced, more modern experience. Online banking, as well as our internal systems, will be completely different in an amazing way! You and our employees will be using state-of-the-art, upgraded technology!
Online banking and FREDI will be unavailable starting 2 PM Eastern on Thursday, October 31.
Emails: Watch your inbox for deets. We promise not to spam.
What to expect:
Your money wherever you need it - Our application works across your devices and is developed with industry-leading technology to deliver a smooth experience.
Native Apps for iOS and Android - Truly native apps providing a superior experience on all phones and tablets.
View balances and transactions - Search for transactions, add a note or an image, and filter by tags. Understand your activity and find what you're looking for - fast.
Bill Pay and person-to-person payments - Pay bills or send money to friends and family quickly and securely.
No, the account/member number will remain the same and will continue to be the primary way to access your account information. Additionally, GenFed's routing number will remain the same.
No, shared branching transactions will not be available during the upgrade period.
Night drop and mailed deposit received during the upgrade should be on or after November 5.
There should not be a delay in the October statement.
No, your account history will continue to be available just like it is in the old system
Yes, there will be changes to the layout of the data on your November statement. While it will be designed to be user friendly, you can contact GenFed any time should you have a question about the new layout.
On October 31, 2024 we will say good-bye to FREDI as we know him. Please join us in a moment of silence in his honor.
However, a new voice banking sytem should be rolled out during this upgrade time, or shortly after! The new system is a virtual assistant and should be much more intuitive than FREDI ever was. New technology will be used to help you make transactions with the prompt of your voice. We're very excited for our touch-tone teller to be catching up with the 21st century!
No, you will only need to enroll in either the app or the desktop.
Yes! You’ll have access to your archived eStatements (up to a 12 month timeframe based on when you enrolled), just like you do now.
Any automatic transfers scheduled through online banking, including loan payments, will need to be recreated in the new system when it's available, after November 4. Automatic transfers scheduled through the branch will automatically continue in the new system.
Any alerts you have set up in the current system will need to be re-established after November 4.
Yes, and please note that GenFed will be in an offline mode and there will be certain limits.
Checks that don't clear before GenFed goes into offline mode on Friday, November 1 will clear when the upgrade is complete.
You can continue to use your current debit card and checks through the upgrade and beyond. Your account and routing numbers will remain the same. Your debit card PIN will remain the same.
Yes, and please note that GenFed will be in an offline mode from Friday November 1 through Monday, November 4. Both cards should continue to work within certain limits. Please plan ahead so you can be ready in the event you make a larger purchase during this period.
Please contact our support service centers:
No. GenFed will be in an offline mode, there will be certain limits, and the balances shown may not be reflective of your true balance.
Make sure your debit / credit cards are unlocked in the GenFed Cards App on October 31, otherwise you may not be able to unlock them in the new system and your transactions will be denied.
Please activate any new or re-issued debit and credit cards immediately upon receiving them as activation will not work during the upgrade weekend.
You'll have a calendar view available, can use Quick Pay to pay everyone from one screen, can set up rules to alert and pay or not pay, and trace number is available. If your payment is sent via check you'll get tracking information.
Please plan ahead and schedule bills to be paid before the upgrade starts.
Bill Payer will be closed from Monday, October 28 - Monday, November 4.
Any payments you schedule during this period will not be made. If you hve paid a bill after March 1, 2024, your billers will be moved to the new Bill Payer system.
Any bills scheduled to be paid during the upgrade will not be made! Please reschedule them to ensure prompt payments. If you haven't had a bill payment since 3/1/24 you will need to re-enroll in Bill Payer on or after November 5. Reminders do not count as a payment.
Bill Payer will be closed from Monday, October 28 - Monday, November 4.
Please plan ahead and schedule bills to be paid before Monday, October 28. Bill Payer will be unavailable during this time and any payments you schedule during this period will not be made. If you have paid a bill after March 1, 2024, your billers will be moved to the new Bill Payer system.
Plan ahead and make any loan payments that are due between November 1 - November 4 ahead of GenFed going into off line mode on November 1.
If the payment has been scheduled through online banking (including re-occurring payments) to be made during the upgrade extended weekend, you'll need to make arrangements for your November payment which may include making your payment early, or waiting to make the payment on November 5. Those payments will need to be re-created in the new system after 11/4. If your payment is scheduled to be made with Money Mover during the extended upgrade weekend, it will still be automatically made for you.
Yes, and please note that GenFed will be in an offline mode from Friday November 1 through Monday, November 4. Both cards should continue to work within certain limits. Please plan ahead so you can be ready in the event you make a larger purchase during this period.
Please contact our support service centers:
Make sure your debit / credit cards are unlocked in the GenFed Cards App on October 31, otherwise you may not be able to unlock them in the new system and your transactions will be denied.
Please activate any new or re-issued debit and credit cards immediately upon receiving them as activation will not work during the upgrade weekend.
To facilitate the system upgrades, GenFed will be closed Friday November 1 through Monday, November 4, 2024.
Online banking (app and online) will be unavailable during this time as well.
GenFed will reopen with new systems on Tuesday, November 5, 2024.
This will not affect your accounts in any way, other than an extended closure from November 1 through November 4. GenFed will reopen on Tuesday, November 5. On or after that date you will need to re-enroll in online banking.
During that period the old online banking system will be unavailable. However, your debit and credit cards will continue to work and most direct deposits should be available for withdraw / access as usual.
Your account/member number will not change and no action is required to ensure transactions continue to clear on your accounts after November 5.
Yes! GenFed is decreasing fees! There are some very nice changes beginning on November 1. The fax fee, wire tracing fee, deposit item returned unpaid causing negative account fee, and coupon collection fee are all being removed.
Yes. We the safety of your data is a top priority. Please be assured that throughout this upgrade process, we are taking extensive measures to ensure that your data remains secure and protected. Our team is following industry best practices, including robust encryption, advanced security protocols, and continuous monitoring to safeguard your information.
The safety of your money is a top priority for GenFed. Please rest assured that your funds are fully protected and secure during this upgrade process. Our credit union is committed to maintaining the highest standards of security and privacy.
Your deposit accounts are insured up to $500,000 through a combination of $250,000 of primary insurance from American Share Insurance and $250,000 of excess insurance from Excess Share Insurance Corporation. Each account you have with GenFed is insured individually (savings, checking, certificate, etc.) and there is no limit to the number of accounts you may have to maintain this level of coverage. Also, individual and joint accounts are insured separately. For example, say you have an individual account containing $250,000, and a joint account with your spouse containing $250,000. Each account is insured separately for a total coverage of $500,000.
Access your accounts securely from your mobile device — anywhere
Touch ID or PIN authentication - Easily and securely log in using fingerprint or a personal identification number.
View balances and account activity - Search for transactions, add a note or an image, and filter by tags. Understand your activity and find what you’re looking for—fast.
Make deposits with a snap of your camera - Deposit checks into qualified accounts using the mobile remote deposit feature.
Bill pay and person-to-person payments - Pay bills or send money to friends and family quickly and securely.
Transfer funds - Effortlessly initiate one-time, future date or repeating transfers.
Personalize your app - Arrange the app’s features in a way that makes the most sense to you—customize the app on a per-device basis and move things around however you like.
Branch and ATM locations - Find the nearest ATM or locate a branch using your current location.
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