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Zelle

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Q:  How can I transfer money to someone that uses a different bank?

A:  Use Zelle!  

UPDATE:  Zelle® is removing the ability to use the standalone Zelle® app, and on March 31, 2025 users will no longer be able to send or receive money within the Zelle® app.  See below for FAQs.

Zelle® is not going away – it will continue to be offered through GenFed's online banking as well as the online banking of more than 2,200 banks and credit unions across the U.S. If you are using Zelle® within your GenFed online banking, you don't need to take any action, and you can continue to send and receive money.  If you are not using Zelle® inside GenFed's online banking, get started today!

  zelle

Zelle® App Update FAQs

I've heard people are no longer able to send and receive money using the Zelle® app that can be downloaded from the app store. I use Zelle® at GenFed - what does that mean for me?

If you are enrolled with Zelle® through GenFed, you do not need to take any action. You can continue using Zelle® to send and receive money with people or small businesses who use Zelle® through their bank or credit union. If you previously sent money to, or received money from, someone who used the standalone Zelle® app, they'll need to re-enroll with Zelle® through a bank or credit union that offers Zelle® to continue using the service after March 31, 2025. Until they re-enroll, you will no longer be able to send or receive payment from these users.

I use Zelle® in online banking, but my friend uses the Zelle® app. How can I continue to send and receive money with my friend?

The Zelle® app will be available to users until March 31, 2025. After that date, users will no longer be able to send or receive money using the Zelle® app. To continue using Zelle®, people must enroll with Zelle® through one of the more than 2,200 banks and credit unions that offer Zelle®. To see if their bank or credit union offers Zelle®, they can visit: https://enroll.zellepay.com.

What will happen to my pending payments?

If the person you’re sending money to hasn’t enrolled with Zelle® yet, they’ll receive an email or text notification letting them know you’ve sent them money. They’ll be guided through a few simple steps to get enrolled. If the recipient doesn’t enroll in Zelle® within 14 days, the payment will expire and the funds will be returned to your account. Starting January 8, 2025, if the person does not bank at one of the more than 2,200 banks and credit unions that offer Zelle®, the person will not be able to enroll in Zelle® and the pending payment will expire.

I sent a payment request to someone who uses the Zelle® app, but I heard the Zelle® app is going away. Will I still be able to receive my money using Zelle®?

Users enrolled in the Zelle® app will be able to respond to payment requests and send money until March 31, 2025. After that date, payments can only be made by users enrolled through one of the more than 2,200 banks and credit unions that offer Zelle®. Any outstanding payment requests to Zelle® app users will expire.