COVID-19 Update Branch Operations

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COVID-19 Update Branch Operations

3/17/2020

COVID-19 Update Branch Operations

GenFed Routing #: 2412-7326-9

Most branch lobbies have re-opened with standard hours while reserving the first hour of each weekday for senior citizens and at-risk members. All night drops are open now as well.

All lobbies are open except Wadsworth, S. Lyman Street which will continue offering service through the drive through. The Fairlawn branch will be closed on Wednesdays.

We will continue to monitor data and recommendations, adjusting as necessary, in order to ensure that we do the right thing – for your family and ours.

Thank you for your continued patience throughout this journey as we have been ensuring wellness to avoid service disruptions. In the spirit of distancing today for a healthier tomorrow, we ask that you consider making transactions via alternative methods to limit exposure to one another. We offer drive-throughs, phones, ATMs, online banking, mobile apps, remote deposit and eSignatures for your use and safety. Visit our Remote Access Toolkit page on our website for more details.

We’re making the GenFed experience as safe as possible and here are a few things you can expect in open lobbies:

Sanitation Stations will greet you upon entrance, please take advantage, and we’ll do the same prior to our visit with you.
We’ve made Personal Protective Equipment available to staff and are asking employees to conduct wellness checks before they begin working. Please, for the safety of all members and associates, do not visit the branch if you do not feel well.
Most employees will be wearing face masks to protect you and you are welcomed to make your own choice on wearing a mask. For safety and identification reasons, please be understanding if we ask that you lower your mask temporarily.
Protective plexiglass shields are being used where face to face transactions occur to protect you and us.
Each location will have signs posted communicating maximum occupancy with clearly marked, socially distanced areas to stand. Each location will also have designated waiting areas outside of the branch. If these waiting areas are at capacity, please remain in your vehicle until a spot opens. For all of our safety, we kindly ask that no additional parties enter the lobby if possible.
We encourage you to bring your own pens. We will also be sanitizing all GenFed pens after each use.
All work areas, door handles, desks, and drive-up canisters will be thoroughly cleaned and disinfected at regular intervals throughout the day.
Public access to branch restrooms will be closed.
Offerings of beverages and candy will be unavailable.
While we won’t be shaking hands to greet you during this outbreak, we are still here to provide the same level of service.

Rest assured that we remain as focused as ever on serving your financial needs with heart. If you’re experiencing a hardship as a result of the Coronavirus, please visit our COVID-19 Help for Members page and reach out to us for assistance. If you have questions on COVID-19, please visit the CDC’s website.

Thank you for trusting us with your financial needs.

Sincerely,

Michael Doran, President/CEO

Track your stimulus payment at Get My Payment before inquiring with us. Please allow 48 hours for the funds to appear in your account once the IRS site indicates your refund has been deposited. We are experiencing heavy call volume, please be patient if you need to contact us. Please check online banking and FREDI for stimulus deposit information.

You can find your account number easily by logging into online banking from a desktop computer. On mobile you should check your eStatement for your account number. GenFed’s routing number is 2412-7326-9.

Flattening the Curve: Due to decreased staffing to protect our teams and ensure we can remain here for you, we are appealing to you in the cooperative spirit to consider staying home and handling transactions and inquiries that can easily be handled via ATM, online banking, both of our mobile apps, remote deposit and eSignatures for loans without making a trip to our physical branches. We also appreciate your patience as we’re experiencing longer than normal call and drive through-wait times. The more we all stick together in these uncertain times, the stronger we’ll come out of this on the other side!

CUs are essential businesses, remain OPEN

Check here for additional ways to make deposits.

Credit unions are one of the essential services remaining open. We are in this together to contain the spread of the virus and take care of our members, employees and communities. As we continue to closely monitor guidance from health experts and the Center for Disease Control, a significant portion of our employees are working from home, and where it’s required to have staff in the office, we have taken precautions to help keep them safe. We are confident that social distancing and sanitizing is the best path to help slow the spread of the virus.

There are multiple digital channels to view your balances, complete transfers, make loan payments, pay bills, deposit checks and so much more! Visit our Remote Access Toolkit page on our website for details. We will be standing by ready to answer the phones to assist you in taking advantage of these products and services, and look forward to helping you enroll and use them if it’s your first time.

In addition to the regular services you normally conduct at our drive throughs you will also be able to open accounts, open new memberships and complete loan signings. Anything you would normally do in a branch, we are handling through the drive through and/or night drop boxes. Call your local branch for instructions on how to handle your request and we’ll get you taken care of securely and safely.

Thank you for trusting us with your financial needs.

Sincerely,

Michael Doran, President/CEO

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